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Central Compute Operational
Central DB Operational
Central Monitoring Operational
SaaSOps Products Operational
Support Helpcenters Operational
[DEV] - Support TNK Helpcenters Operational
LIA Operational
Dropbox Operational
Test Chatbot Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Central DB Maintenance Window – Database Security Patching (CENTRALDB-4073, 4075, 4079, 4080) Oct 24, 2026 16:00-21:00 UTC

Security patches will be applied to four Central database clusters (sql08eu-std in the EU, aurora-5-b, central-postgres05 and aurora-1b) on Saturday 24 October 2026, between 16:00 and 21:00 UTC (11:00–16:00 US Central / 17:00–22:00 UK).

The clusters are patched one at a time. Each database will be unavailable for about 5 minutes while it restarts, up to about 15 minutes for aurora-5-b and 15–30 minutes for sql08eu-std. Applications will reconnect automatically. No action is needed.

Posted on Oct 15, 2026 - 13:42 UTC

Central DB Maintenance Window – Database Security Patching (CENTRALDB-4070, 4081, 4090, 4088, 4085, 4092) Oct 25, 2026 06:00-11:00 UTC

Security updates will be applied to the shared Central Oracle database (central-oracle-11) and five Central PostgreSQL clusters (central-postgres03, 06, 08, and central-postgres11 and 02 in the EU) on Sunday 25 October 2026, between 06:00 and 11:00 UTC (01:00–06:00 US Central / 06:00–11:00 UK).

The clusters are patched one at a time. Restarts take about 4–5 minutes for central-postgres03 and 06, 10–20 minutes for central-postgres08, 11 and 02 (restarts plus an instance resize), and 35–45 minutes across several short restarts for central-oracle-11. Applications will reconnect automatically. No action is needed.

Posted on Oct 15, 2026 - 13:48 UTC

Oct 19, 2026

No incidents reported today.

Oct 18, 2026

Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:00 UTC
Scheduled - Security patches will be applied to five Central database clusters on Sunday 18 October 2026, between 03:00 and 07:00 UTC (Saturday 17 October 22:00 – Sunday 02:00 US Central).

The clusters are patched one at a time. Each database will be unavailable for about 3–5 minutes while it restarts, and applications will reconnect automatically. No action is needed.

Oct 15, 13:16 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 UTC
Scheduled - We will be performing scheduled infrastructure maintenance. Affected services will be temporarily unavailable for a portion of the maintenance window and will resume automatically once maintenance is complete.
Oct 7, 14:40 UTC

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.